Cancellation Policy

If you need to change an appointment, use the instructions in your confirmation email or contact the practice as soon as possible.

Where a specific booking includes additional checkout terms, those session-level terms control if they differ from this general policy.

Because private time is reserved specifically for each client, late cancellations, missed sessions, or no-shows may be non-refundable once the appointment window has been held for you.

When possible, the practice will aim to support reasonable rescheduling requests, but availability cannot be guaranteed once a slot has been reserved.

If your schedule changes, earlier communication gives the best chance of finding a workable alternative.

• Review your confirmation email for any appointment-specific change instructions.
• Reach out promptly if you are unsure whether your session can be moved.
• If you are deciding whether to book, read the common questions page or contact the practice first so you choose the most appropriate service.